44/16 Convent Road, Silom, 10500

     Bangkok, Thailand

      VISIT us


      44/16 Convent Road, Silom, 10500

       Bangkok, Thailand



      Quartier Montorguiel, 75002 

      Paris, France

      frequently asked questions

      For time sensitive requests such as order cancellations or address changes, please contact us at

      Quick answers to common Customer Service concerns:

      You can discover KIRINATU at these locations:

      • Beauty Lab, G floor, Siam Discovery
      • BFF Store
      • FIRSTER
      • Comma, 1st floor, Zone I at CentralWorld

      And also shop with us online at:
      LINE Shopping @kirinatu

      You can check the status of your order online. Alternatively you may contact our Customer Service Team at Please provide your order number when making enquiries.

      At, we understand how important security is to you. When you order online with us, we use Secure Socket Layer (SSL) encryption technology. This is the most advanced consumer online security technique to date. You can be assured that your order will be placed safely and securely.

      In order for encryption to take place, your browser must have the SSL protocol. The following browsers have this software:

      • Internet Explorer 6.0 and higher
      • Mozilla Firefox 2.0.4 and higher
      • Safari 2.0.4 and higher has been certified with Internet Shopping Is Safe (ISIS) & Internet Delivery Is Safe (IDIS) accreditations. Consumers can shop online with confidence wherever they see the ISIS & IDIS logos.

      We hope you are delighted with your order. However if for any reason you’re not entirely satisfied with your goods, you may return any item in its original condition for a full refund within 7 days of delivery. 

      We respect your privacy. The information you provide will not be given to any third party without your express consent. Read our Privacy Policy for additional information.

      If you are a Registered Member of, go to My Account, and click on ‘View’ or ‘View Account Profile’ under ‘Account Profile’. 

      If you have an account with KIRINATU Online, you may click on the link provided on the monthly newsletter to be removed from the mailing list.

      Samples, when available, are offered to customer’s when placing an order and not on request through our Customer Services teams. If you are unsure which fragrance to choose, please contact You will receive a complimentary Fragrance Combining consultation and our specialist team will help you select a fragrance.

      KIRINATU is unable to mail out samples on request.
      Please be advised that sample sizes of our products are not available for sale or general distribution. Samples are only available through online offers and at checkout with purchases where applicable, or at our retail store counter during promotional events.

      •We would like to suggest visiting one of our counters, where our representatives will be happy to demonstrate our products and aid you in deciding if the products are right for you. Please use this link for our store locator: For bloggers looking to promote our products, please contact us at who will direct you to the relevant department.

      Please visit the Contact Us section if you have a complaint, or email

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